never there. Most companies discover they'd built a person, not operations. At scale, you don't discover your operations. You discover whether you ever had them.
The succession plan is up to date. The board approved it last quarter. It won't survive the first real test. Succession documents create the illusion of control. The document protects the board. The conversation protects the company.
His CRM was empty. His close rate led the company. The VP of Sales wanted him gone. Mexico didn't underperform — the management model did. What happens when U.S. sales systems collide with Mexican relationship architecture, and what the right commercial leader for this market actually looks like.